Our Policies

Booking

At our coaching service, we value your time and commitment.

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We encourage open communication to ensure your needs are met effectively.

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Flexibility is key; we understand that life can be unpredictable, and we strive to accommodate changes whenever possible.

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Cancellation

Our booking process is designed to be straightforward and user-friendly.

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Simply visit our online scheduling system to select a time that works for you. If you prefer, you can also reach out to us directly for assistance.

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In the event that you need to cancel or reschedule your session, we kindly ask that you provide us with at least 48 hours' notice. This allows us to offer your time slot to another client in need.

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Refund

Your satisfaction is important to us at Luminur.

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All sales of online services are final and no refunds will be provided.

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At Luminur, we believe in fairness and want to ensure you feel secure in your investment. This is why we offer the possibility to reschedule your sessions at your own convenience.

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Your purchase remains valid forever, simply contact us to reschedule your session within a reasonable period of time.

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Confidentiality

Confidentiality is a cornerstone of our practice.

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We are committed to safeguarding your personal information and maintaining your privacy throughout our coaching relationship.

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Commitment

We understand that commitment is a two-way street.

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We encourage you to engage fully in the coaching process, as your active participation is crucial for achieving your goals.

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Flexibility is also part of our ethos. We recognize that circumstances may change, and we are here to support you through those transitions.

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For any questions or support, please do not hesitate to reach out. Our team is here to assist you and ensure your experience is positive and fulfilling.